Guide
Home care equipment room access
Room measurements, delivery route and care-context questions for beds, chairs, hoists and mattresses.
Checks before calling
Prepare the dates, full address, postcode, parking notes, entrance measurements, room access and the product type you want checked.
Use the phone call to confirm dates, address access, product suitability, handover details and hire terms.
Beds, mattresses, chairs and hoists
Home-care equipment calls should start with room size, doorways, hallways, stairs, lift access, flooring, turning space and the delivery path from vehicle to room.
Where a clinician, occupational therapist or care team has given instructions, use those details during the call rather than relying on a webpage.
What the booking team should confirm
Ask the booking team to confirm product suitability, measurements, user requirements, access constraints, delivery or collection options and any hire terms that apply.
Use local reference notes as prompts for better questions, not as proof that a route, home layout, attraction or equipment choice is suitable.