Legal

Privacy Policy

Effective date: 30 May 2026.

Gloucestershire Mobility Hire is the data controller for this website. This website does not collect enquiries through website fields, account registration or online payment. Mobility equipment hire enquiries are handled by phone using the number shown on the site.

Information you may provide

During a call, you may choose to provide your name, phone number, hire dates, delivery or collection address, access notes, product measurements, route details and any mobility or support information needed to check a suitable product group. Do not share medical details unless they are necessary for the enquiry.

How information is used

Information is used to respond to the enquiry, check product measurements and access requirements, discuss hire arrangements, keep appropriate enquiry records and deal with follow-up questions. The lawful basis is normally legitimate interests in responding to the enquiry and, where a hire is arranged, steps connected with that arrangement.

Sharing and retention

Information may be shared with service providers or delivery partners only where needed to handle the enquiry or any hire arrangement. Information is kept only for as long as needed for the enquiry, hire administration, accounting, dispute handling or legal obligations.

Your rights

You can ask to access, correct, erase or restrict use of your personal data, and you can object to processing where the law allows. You can also complain to the Information Commissioner's Office at ico.org.uk.

Contact

Privacy contact: 0800 111 6234.