Guide
Mobility scooter and powerchair planning
Route, storage, charging, kerb and terrain checks for scooter and powerchair hire enquiries.
Checks before calling
Prepare the dates, full address, postcode, parking notes, entrance measurements, room access and the product type you want checked.
Use the phone call to confirm dates, address access, product suitability, handover details and hire terms.
Route, storage and charging
Scooter and powerchair calls should cover gradients, kerbs, route surface, turning space, indoor sections, storage, charging and whether the equipment needs vehicle transport.
Use local town facts to describe the real route, but confirm official transport, venue or attraction access separately before relying on equipment for a journey.
What the booking team should confirm
Ask the booking team to confirm product suitability, measurements, user requirements, access constraints, delivery or collection options and any hire terms that apply.
Use local reference notes as prompts for better questions, not as proof that a route, home layout, attraction or equipment choice is suitable.