Guide
Wheelchair and accessory hire planning
Seat width, folded size, attendant support, ramp and local access questions for wheelchair hire.
Checks before calling
Prepare the dates, full address, postcode, parking notes, entrance measurements, room access and the product type you want checked.
Use the phone call to confirm dates, address access, product suitability, handover details and hire terms.
Chair and access details
Wheelchair calls should cover seat width, folded size, user weight, attendant or self-propelled use, vehicle space, steps, lifts and ramps.
Ramp or accessory questions need measurements, surface detail and gradient checks before the product group can be discussed responsibly.
What the booking team should confirm
Ask the booking team to confirm product suitability, measurements, user requirements, access constraints, delivery or collection options and any hire terms that apply.
Use local reference notes as prompts for better questions, not as proof that a route, home layout, attraction or equipment choice is suitable.